TERMS OF SERVICE

Version v1-2026-07 (effective 10 July 2026)

§1 - §3

General Provisions

§1. General Provisions

The Pixcloud website, available at pixcloud.app, is operated by:

SZTUCZNA POLSKA LTD

a company registered in England and Wales

Company number: 16592933

Email: support@pixcloud.app

(hereinafter: "Service Provider").
These Terms define the rules for using the Service.
Using the Service means accepting these Terms.
The Service is provided globally, electronically.

§2. User Age

Only persons who have reached 16 years of age may use the Service.
The Service Provider does not verify age and is not responsible for false data.

§3. Service Nature

The Service enables generation of digital content (including images, video, audio) using artificial intelligence technology.
Generation results are automatic, random, and may contain errors or inaccuracies.
The Service is provided "as is", without guarantees of quality, correctness, or fitness for a particular purpose.
The Service Provider does not guarantee that the Service will meet the User's individual expectations.

§4-§6 Account and Payments

§4. User Account

Using the Service requires creating an account.
Registration is possible via: email and password or Google account.
Account activation requires email address confirmation.
One account per person.
The User is fully responsible for their account security and login credentials.

§5. Credits and Payments

Content generation requires credits.
Credits are valid for 90 days from the date of granting or purchase.
The Service does not offer subscriptions.
After registration, email confirmation, and marketing consent, the User receives 10 free credits.
Generations made with free credits (without a prior purchase) include a watermark on images and are limited to a preview (30 seconds) for music. After purchasing any credit package, watermarks are removed from all of the User's previous generations and songs become fully available.
Purchased credits are granted immediately after payment. Due to immediate delivery of digital content, refunds are not possible in accordance with applicable consumer rights legislation.
Attempts to fraudulently obtain credits (creating multiple accounts) result in permanent account blocking and forfeiture of accumulated funds.
Payment chargeback results in immediate account blocking and loss of all credits.

§6. Price and Availability Changes

The Service Provider reserves the right to change service prices, credit packages, and their granting rules at any time without prior notice to Users. Price changes do not affect already granted or purchased credits. The Service Provider reserves the right to temporarily limit or disable the Service without prior notice.

§7-§8 Your Content

§7. Private and Public Content

All generations are private by default.

Private content: is visible only to the User, is not reviewed or moderated by the Service Provider, subject to §11.
Public content: (voluntarily marked) is visible to other users and third parties; may be used by the Service Provider for marketing and promotional purposes without additional compensation.

Revoking public status does not affect previous uses of the content.

§8. Content Rights

The User has full commercial rights to generated content.
The Service Provider obtains rights to use content only when marked as public.
The Service Provider does not guarantee: content uniqueness, absence of third-party rights violations, nor that similar or identical content will not be generated for other users.

§10. PROHIBITED CONTENT - ZERO TOLERANCE POLICY

It is strictly prohibited to generate, upload, process, or publish content:

depicting minors in any erotic or sexual context,
depicting real persons in erotic, pornographic, or sexualized content, including "soft" forms,
editing, styling, modifying, or processing the image of a real person without their explicit consent (deepfake),
violating the law, personal rights, or rights of third parties.

Enforcement Rules:

The prohibition applies regardless of content realism, User's intention, or generation form.

The Service Provider applies a zero tolerance policy. Violation results in permanent account blocking and removal of all available credits without refund.

All generated content must comply with applicable law and these Terms.

§10a

User Content Uploads

1. User Declarations

By uploading any photo or other material to the Service, the User declares that: (a) they hold full rights to the uploaded material, (b) they have the consent of every person whose likeness is visible in the material to use that likeness, including processing by artificial intelligence systems, (c) they bear full and exclusive responsibility for the uploaded content. Acceptance of these declarations is recorded (date, IP address, Terms version) and is a condition of using the photo upload features.

2. Prohibited Uploads

It is prohibited to upload, in particular: the likeness of third parties without their consent, the likeness of minors in any intimate context, intimate content involving real persons (including so-called deepfakes), and any unlawful content. The full catalogue of prohibited content is set out in §10.

3. Indemnification

The User releases the Service Provider from any third-party claims arising from content uploaded by the User, including claims for infringement of copyright, personal rights, or the right to one's likeness, and undertakes to cover reasonable costs of defence against such claims.

4. Content Moderation

The Service Provider does not conduct general, prior monitoring of uploaded content (Article 8 of Regulation (EU) 2022/2065 — the Digital Services Act; Article 15 of the Polish Act on Providing Services by Electronic Means). The Service Provider performs spot-check moderation and responds to credible reports of violations by promptly removing content and/or blocking the account.

5. Consequences of Violations

Violation of the upload rules results in a permanent account ban without refund of unused credits. Creating new accounts to circumvent a ban is prohibited — accounts used to circumvent a ban are subject to blocking without separate notice.

6. Contact Point (DSA)

Reports of violations (including unlawful content) should be sent to: support@pixcloud.app. Reports are reviewed promptly. This address serves as the contact point within the meaning of Article 12 of the Digital Services Act.

§9, §11-§13 Liability and Security

§9. User Liability

The User bears full and exclusive responsibility for: input data, generated content, manner of use. Generation results do not constitute advice. The User uses the Service at their own risk. The Service Provider is not liable for consequences of using generated content.

§11. Reports and Content Moderation

Each public content has a "Report" function. Actions are taken promptly (review within 24h).
The Service Provider may: review reported content, remove it, verify other account content (including private) when there is reasonable suspicion of violation.
Sanctions: permanent account blocking and credit forfeiture, content removal, reporting to law enforcement.
Disputes/complaints: up to 14 days. Technical support: up to 48h.

§12. Privacy and Technical Data

The Service Provider does not review private generations, subject to §11. The Service may process technical data (IP, logs) for security and billing purposes.

§13. Service Provider Liability

The Service Provider is not liable for content generated by Users, service interruptions, data loss, or consequences of decisions made based on generation results. All legal liability rests with the User.

§15 Complaint Procedure

§15. Complaints

The User has the right to file a complaint regarding the operation of the Service or services provided.
Complaints should be sent by email to: support@pixcloud.app.
The complaint should include: the User's name (or username), email address associated with the account, description of the issue, and the expected resolution.
The Service Provider will process the complaint within 14 calendar days of receipt, in accordance with Article 7a of the Polish Consumer Rights Act of 30 May 2014. The response will be sent to the email address from which the complaint was submitted, or to the email address associated with the User's account.
If the complaint cannot be processed within the above timeframe, the Service Provider will inform the User of the reasons for the delay and the expected processing date.
Technical support (non-complaint reports) is handled within 48 hours.

§16 Final Provisions

These Terms are governed by the law of the Service Provider's registered office (United Kingdom), subject to mandatory provisions.
The Service Provider may amend the Terms; continued use of the Service means acceptance.
In case of discrepancies, the Polish language version of the Terms prevails.

Contact: support@pixcloud.app